Registration

SERVAL PROTECT TERMS AND CONDITIONS

I. Emergency Roadside Assistance

Serval Fleet Solutions, Corp. ("Serval Protect"), offers a Roadside Assistance plan with PREMIUM FUTUREGUARD+COVERAGE in the Philippines. Serval Protect provides an extensive array of Emergency Roadside Assistance Services through third-party services aimed at ensuring the safety and convenience of our valued members (“Member”). Our services include, but are not limited to:

1. Towing Service: The Member shall select the towing company of his/her choice. The Member can request reimbursement for payments made, up to a maximum of Three Thousand Pesos (P 3,000.00). However, the Member is solely responsible for any additional expenses that exceed the amount of Three Thousand Pesos (P 3,000.00). These extra costs must be paid directly to the service facility and are not eligible for reimbursement from Serval Protect under any circumstances.
2. Emergency Ambulance: In the event of an emergency, the Member can reach out to any hospital or ambulance service for assistance. A Member is entitled to a maximum amount of Three Thousand Five Hundred Pesos (P 3,500.00) for reimbursement. Therefore, the Member shall be responsible for any additional expenses exceeding the Three Thousand Five Hundred Pesos (P 3,500.00) limit. These additional costs must be paid directly to the service facility and are not eligible for reimbursement from Serval Protect under any circumstances.
3. Lock Out Assistant: A Member is entitled to a maximum amount of One Thousand Pesos (P 1,000.00) for Lock Out Assistant services. Should a Member require this service, they can seek assistance from any locksmith in their area. The reimbursable amount is limited to One Thousand Pesos only (P 1000.00). Any additional costs must be paid directly to the service facility and are not eligible for reimbursement from Serval Protect under any circumstances.
4. Flat Tire: The Member may seek assistance from their preferred service provider for this service. The chosen company can only aid in changing the flat tire using the Member's fully inflated spare tire. The reimbursable amount is limited to Five Hundred Pesos only (P 500.00). Any additional costs must be paid directly to the service facility and are not eligible for reimbursement from Serval Protect under any circumstances.
5. Battery Jumpstart: In the event of a battery failure requiring a jumpstart, the Member can contact a company of their choice to provide this service. The reimbursable amount is limited to Five Hundred Pesos only (P 500.00). Any additional costs must be paid directly to the service facility and are not eligible for reimbursement from Serval Protect under any circumstances.

II. Eligibility:

Serval Protect Members with disabled vehicles requiring emergency roadside assistance and enrolled in the Serval Protect Roadside Assistance program are covered by this Policy and entitled to one service call for each of the five distinct services enumerated above per year. Note that each service can be utilized once annually and the costs for these services are subject to a reimbursement cap as mentioned. Coverage becomes effective within 24 hours of membership registration. To access the Roadside Assistance Services, Members can download and use the Roadside Assistance app designed for smartphones. The app is compatible with both Apple, Android, and Smartphone devices and requires the phone to be powered on, equipped with text messaging capability, and have location services turned on for full utilization.

III. Coverage does NOT include:

Serval Protect Roadside Assistance program offers essential services for disabled vehicles in emergencies, EXCEPT:

1. Towing or service between repair shops or service stations;
2. Services rendered on poorly maintained roads or private property, or where road closures or constructions impede access;
3. In areas not regularly traveled, such as vacant lots or beaches;
4. Tire dismounting, repair, or rotation; the flat tire service only assists in changing the tire;
5. Additional charges such as vehicle storage, parts, impounding fees, and extra labor costs;
6. For specific vehicle types, illegally parked, stolen, or unlicensed vehicles;
7. Vehicles lacking proper safety inspection, license plates, or emission stickers are ineligible;
8. If the vehicle isn't safe to tow;
9. Transportation of the Member to or from the disabled vehicle;
10. Charging a weak or dead battery; and
11. Replacement key and lock repairs.

IV. Reimbursement

An official receipt from the engaged service provider must be presented by the Member to receive reimbursement. The receipt is necessary to prove availment and payment of the services of the provider. To proceed with the reimbursement request, the Member shall access the APP and upload all required documents, including the official receipt. The name should be under SERVAL FLEET SOLUTIONS, CORP. Upon submission of the documents, the reimbursement process shall begin, and shall take approximately 5-7 business days to complete.

V. FUTUREGUARD+ COVERAGE

Active members who keep their payments up to date, at a rate of 499 per month plus a 25 online transaction fee, will automatically receive FUTURE GUARD+ COVERAGE. FUTURE GUARD+ COVERAGE offers insurance coverage of up to P 1,900,000.00 by Standard Insurance, as follows:

VII. Member’s Responsibility

Upon availment of the Serval Protect Roadside Assistance, the Member recognizes and acknowledges its responsibility to thoroughly read and understand this policy and be bound by its terms and conditions.

SERVAL PROTECT PRIVACY POLICY

I. Who we are:

Serval Fleet Solutions, Corp. ("Serval Protect" / the “Company”) is one of the leading providers of roadside assistance services for vehicles in the Philippines. We are celebrated for our outstanding service and take great pride in being recognized as a frontrunner in the industry. Our company is committed to offering dependable on-road vehicle support and simplified process for customers to obtain their roadside assistance policies. This is done through our accessible and easy-tonavigate application (“APP”). Additionally, Serval Protect introduces a Roadside Assistance plan featuring the exclusive PREMIUM FUTUREGUARD+ COVERAGE in the Philippines. We deliver a comprehensive range of Emergency Roadside Assistance Services via third-party providers, focusing on the safety and convenience of our esteemed members.

II. Our Privacy Statement

As your selected provider of roadside assistance services, we prioritize the safeguarding of any personal information you may disclose to us through our website. Maintaining the privacy of your personal information is of utmost importance to us, and we ensure its protection through comprehensive measures and protocols. This privacy policy outlines our practices regarding the collection, usage, communication, and protection of information provided by you.

By using our website, you hereby consent to our Privacy Policy and agree to the terms and conditions set forth.

III. Definition

Under the Data Privacy Act of 2012, the following information are protected:

• “Personal Information” – such as but not limited to the following: full name, address, contact details, email address, credit card information, and other information about you.
• “Sensitive Personal Information” – refers to any information: (1) on race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations, as may be necessary in the conduct of our services; (2) on health, education, genetic or sexual life, or to any proceeding for any offense committed or alleged to have been committed by you, the disposal of such proceedings, or the sentence of any court in such proceedings; (3) issuances by government agencies peculiar to you which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and (4) specifically established by an executive order or an act of Congress to be kept classified, as may be necessary in the conduct of our services.
• “Privileged Information” – all details and information which, under the Rules of Court and other pertinent laws constitute privileged communication, such as, but not limited to those covered by attorney-client privilege or marital privilege.

For purposes of this Policy, the abovementioned terms shall be collectively referred to as “personal information”.

IV. Personal Information that we collect:

We collect personal information directly provided by you, such as your name, address, contact number, vehicle information, government identification details, date of birth, marital status, and email address.

When you disclose other individuals’ information on their behalf, it is your responsibility to inform and notify them of such disclosure. All personal information provided shall be utilized exclusively for the specific purpose for which it was provided to us.

You have choices about the personal information you provide the Company. You may choose not to provide information that we request, but if you do so, we may not be able to provide you a relevant service or a particular feature of the website, app, or product.

V. How we use the information:

Information disclosed will be utilized only to the extent necessary to accomplish the following purposes:

• Responding to inquiries promptly and effectively.
• Accomplishing requests pertaining to services including, but not limited to, underwriting, policy issuance, policy changes, and renewals.
• Collecting outstanding receivables owed to us.
• Conducting thorough investigations and facilitating the settlement of claims.
• Submitting necessary information to banks, and financial institutions.
• Providing clear and effective communication regarding our services.
• Informing relevant events, programs, activities, or services that we believe may be of interest to you.
• Preventing and detecting any instances of fraud, as well as potentially illegal or unlawful activities.
• Conducting marketing, underwriting research, and modeling to enhance services.
• Fulfilling reporting obligations to all government and/or Roadside Assistance regulatory entities.
• Acting in accordance with applicable laws or as ordered, required, and authorized by any competent court

VI. Other Non-Personal Information that we collect:

When accessing our website, the web servers automatically collect certain information, including the domain name used to connect to the Internet, the pages visited on our site, the timing of those visits, your internet browser type and platform, the referral link that directed you to our site, and any links clicked within our site. These details may be utilized by us, our service providers, and affiliates to assess the number of visits, average time spent on our site, web pages viewed, and other visitor statistics. We also employ this information to monitor and enhance the performance of our website, making it more user-friendly and convenient.

VII. Cookies:

Similar to many other websites, we employ cookies and other technologies to assist us in tracking visits to our website. A "cookie" is a piece of information that is transferred to your computer's hard drive for record-keeping purposes. Cookies and similar tracking technologies are used to analyze trends, administer the website, track users' movements around the site, and gather demographic information about the user base.

Only the website that sends the cookie can access and read the information stored within it. Cookies allow the website to identify you as a specific user of our website, but this information is not associated with your name or address unless you voluntarily provide such information and authorize its usage. You may provide this information to us through various means, including but not limited to applying to be a member of Serval Protect for Roadside Assistance, submitting information on this website, or adjusting the preferences within your web browser.

Please note that you have the option to disable cookies through your browser options or settings. However, this may limit your access to certain functions and features of our site.

VIII. Third-Party Links:

Our website may contain links to third-party websites or services that are not owned or controlled by us. The privacy practices and content of the third-party sites are separate and distinct, thus, information therein shall not be covered by our safe-guarding measures and protocols.

IX. Information Sharing and Disclosure:

We are committed to using your information solely for the purposes that you have expressly authorized. Under no circumstances will your information be sold, rented, or shared with other entities or organizations for commercial purposes, or in any manner inconsistent with the disclosures outlined in this Privacy Policy.

In order to provide you with the products and services you require, it may be necessary for us to share your personal information with external third parties for outsourced operations. However, disclosure will only occur to the extent necessary to fulfill the intended purpose.

On occasion, we may be obligated to disclose information in order to comply with legal and regulatory requirements, or if we genuinely believe, in good faith, that such disclosure is legally required or necessary to protect the rights of others, prevent physical harm, mitigate financial loss, or as part of an investigation into suspected or actual illegal activity.

Additionally, we may disclose information to a court, government agency, or other third parties when subpoenaed or as otherwise mandated by law. Furthermore, disclosure may be necessary for authorized company audits, investigating fraud or illegal/unlawful activities, or addressing security threats.

X. Our Privacy and Security Procedures:

At Serval Protect, we are dedicated to ensuring the security and protection of the personal information provided to us through our website. We maintain reasonable physical, electronic, and procedural safeguards to prevent the loss, misuse, unauthorized access, alteration, or destruction of this information.

Access to personal and account information is restricted to authorized employees and third parties who require such information to assist us in delivering products and services to you. Any employee found misusing customer information will be subject to appropriate penalties in accordance with company policies. Furthermore, in addition to the obligations outlined in Non-Disclosure and Data Privacy Agreements, third parties to whom we disclose your personal information are required to comply with this Privacy Policy and have established information security procedures in place.

XI. Retention of Personal Information

We retain personal information only for the duration of your activities and/or transactions in connection with the products and services availed of and/or for such period of time required for legal and regulatory purposes, and will be disposed of in a secure manner that would prevent further processing, unauthorized access or disclosure to any other party or the public, or prejudice your interest, provided that we may retain copies of your personal information in our archives for the purpose of determining its continuing obligations under the agreement or pursuant to its bona fide record retention or data back-up policies, access to which shall be restricted on a need-to know basis, as may be required under applicable laws and regulations

XII. Your Data Privacy Rights

As our valued customer, you are entitled to certain rights under the data privacy laws and regulations of the Philippines. These rights include:

• The right to be informed: You have the right to be informed about the collection, processing, and storage of your personal data by our company. We will provide transparent and clear information regarding the purposes for which your data is collected.
• The right to access: You have the right to request access to your personal data held by our company. Upon a written request, we will provide you with reasonable access to your personal data, including a description of the information we hold and the purposes for which it is processed.
• The right to object: You have the right to object to the processing of your personal data. We will respect your objection and cease processing your data, except in cases where processing is required by law or pursuant to a legal obligation.
• The right to erasure or blocking: You have the right to request the erasure, blocking, removal, or destruction of your personal data from our filing system. However, please note that we may still process your data for commercial, operational, legal, and regulatory purposes.
• The right to damages: If you suffer damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data, you have the right to claim compensation. This applies to violations of your rights and freedoms as a data subject.
• The right to file a complaint with the National Privacy Commission: If you believe that your personal information has been misused, disclosed maliciously, improperly disposed of, or if any of your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC).
• The right to rectify: You have the right to request the correction of any errors in your personal data. We will promptly rectify any inaccuracies to ensure the accuracy and completeness of your information.
• The right to data portability: You have the right to obtain and electronically move, copy, or transfer your personal data in a secure manner for further use. This right ensures that you maintain control over your personal data

Please note that these rights are subject to limitations and exceptions as provided by the Philippine Data Privacy laws and regulations.

You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we will be verifying your identity before responding to such requests.

XIV. Changes to this Policy:

We retain the right to amend or supplement this Privacy Policy as needed. In the event of any substantial modifications, we will update our website to reflect such changes. We will let you know via email and/or through a prominent notice on Our Service, prior to any change.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective once posted on our page

SERVAL PROTECT VECHICLE PROTECTION POLICY

Serval Fleet Solutions, Corp. ("Serval Protect") is a prominent provider of emergency roadside assistance services with FUTUREGUARD+ COVERAGE in the Philippines.

This policy shall set forth the terms and conditions governing the same and shall be the best and only evidence thereto. Upon availment of the vehicle Protection Services offered by Serval Protect, the Member recognizes and acknowledges its responsibility to thoroughly read and understand this policy and be bound by its terms and conditions.

When the services provided by Serval Protect under the 3rdParty service is accepted and utilized by the Member, he/she hereby agrees to adhere to the following terms and conditions:

1. Care of Belongings Inside the Vehicle
   While Serval Protect is dedicated to taking all reasonable precautions to ensure the safety of the vehicle, Serval Protect shall not be accountable for the care or safekeeping of any personal belongings of the Member left inside his/her vehicle. The Member acknowledges that they are solely responsible for removing all valuable items and personal belongings from the vehicle before utilizing the services of Serval Protect.
2. Loss or Damage Responsibilities
   Serval Protect shall not be held liable for any loss or damage to the belongings or items left inside the vehicle, regardless of whether such loss or damage occurred during the provision of services or otherwise. Any loss or damage thereto shall be borne exclusively by the Member.
   
   Serval Protect shall not be held liable for any loss or damage, suffered by the Member, due to its own inexcusable mistake, fault, and gross negligence.
   
   In addition, the Member agrees to hold Serval Protect harmless from any claims, liabilities, damages, or expenses arising from the loss or damage of personal belongings inside the vehicle.
3. Third-Party Engagement
   Serval Protect engages in third-party partners. The Member acknowledges that the engagement with these Partners is independent of Serval Protect. Therefore, any issues arising from the services provided by the Partners shall be directly addressed with them. However, Members are required to promptly report any incidents to Serval Protect for the purpose of implementing appropriate sanctions or potentially removing the involved partner from the program.
   
   This Policy shall only bind Serval Protect and its members. Except as otherwise provided herein, no Party shall have any right or interest, express or implied, on behalf of the other Party.
4. Limitation of Liability
   Serval Protect shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of its services, including, but not limited to, damages caused by the loss or damage of belongings inside the vehicle.
5. Modifications to the Policy
   Serval Protect reserves the right to modify or amend this policy at its discretion, as necessary and as frequent as it deems. Any changes to the policy shall be in writing and communicated to the Members through appropriate channels.
   
   The Member confirms that s/he has read, understood, and agreed to the terms and conditions outlined in this policy. This policy governs the relationship between the Member and Serval Protect regarding vehicle protection services and supersedes any prior understandings or agreements. Likewise, the policy between Serval Protect and its member.