WE PRIORITIZE YOUR SAFETY AND PROVIDE PEACE OF MIND, BOTH ON AND OFF THE ROAD.

What is included in SERVAL PROTECT's Roadside Assistance Service?

SERVAL PROTECT 24/7 Emergency Roadside Assistance is a professional support service provided by various companies to assist our members. You have the freedom to select the company that best suits your needs, ensuring a hassle-free experience on the road. Please note that each of these benefits can be used once a year per service.

*The reimbursement amount is capped at a specified limit.
To understand the limitations of our services, kindly refer to our terms and conditions.

As a member of Serval Protect, you have access not only to 24/7 Roadside Assistance but also to the FUTURE GUARD+ COVERAGE program, which offers coverage of up to 1,900,000.00. This program is managed by Standard Insurance, a prominent and trusted insurance company in the Philippines.

After you complete the online registration and payment for SERVAL PROTECT membership, please allow up to 24 hours for the activation process to complete. You will receive an email notification once your membership is activated. If you do not receive an email confirmation, please check your spam folder as it might have been directed there.

Yes, given that we are currently in the process of on-boarding more reputable partners, you have the flexibility to choose your preferred company to meet your needs. However, it's essential that the chosen company can provide an official receipt, as this will enable you to easily seek reimbursement for the expenses incurred for the service.

SERVAL PROTECT exclusively accepts online payments as the sole payment method. We accept all major credit cards and some debit cards, enabling a convenient monthly auto-deduction of P 499.00. This payment arrangement extends throughout a year-long contract.

Your SERVAL PROTECT membership begins as soon as you sign up and will automatically renew each year. If you decide not to renew your annual membership, please let us know by sending an email to member@servalprotect.com or by canceling directly through your SERVAL PROTECT account.

To claim the cost, you can log in to your account and submit the official receipt that includes the vehicle's plate number. Visit the Serval Protect app or go to www.servalprotect.com.

1. Log in to your member portal to verify your information. Navigate to the "Claims" section.
2. Upload a photo that confirms you received the service and submit an official receipt (OR) under the name Serval Fleet Solutions, Corp. Make sure the receipt clearly displays the associated license plate number to validate it for the claims process.
3. After we verify the accuracy of the submitted documents, you can anticipate receiving the reimbursement within 7 to 15 business days.

Please note that the reimbursement process will commence once your submitted documents have been approved.

Yes, you must submit your claim within 3 business working days to be eligible for reimbursement.

SERVAL PROTECT utilizes state-of-the-art online data encryption techniques, guaranteeing the utmost security. Any information provided by our members is securely safeguarded and will not be disclosed unless it is essential for providing roadside assistance support. For secure transactions, we rely on the advanced UNIONBANK Payment Gateway, ensuring the safety and privacy of your payment details. Your security is our priority.

Yes, you can register a vehicle that is not owned by you, but only if the vehicle has not been registered previously and the owner is fully aware of this registration. The registered vehicle is the only one eligible for 24/7 roadside assistance.

The SERVAL PROTECT membership plan includes the FUTUREGUARD+ COVERAGE as a part of its coverage. Members is entitled to a round-the-clock insurance protection, which covers accidental death, permanent total disability, and incidents of unprovoked murder and assault. This coverage is managed by our trusted partner, Standard Insurance, one of the Philippines' foremost and reliable insurance providers.

The designated emergency contact should fulfill the necessary requirements and contact Standard Insurance hotline at (+632) 8845-1111 or email at teamonline@standard-insurance.com to initiate the claim process. Visit the website for more in: www.standard-insurance.com.

No, our service exclusively provides 24/7 roadside assistance. Comprehensive vehicle insurance, on the other hand, covers the costs of vehicle repairs in the event of an accident.

Comprehensive vehicle insurance is a specific type of auto insurance that offers coverage solely for damages to your vehicle resulting from events other than collisions. This includes incidents like theft, vandalism, natural disasters, or accidents. Typically, comprehensive insurance also includes coverage for third-party liabilities.

No, Future Guard+ coverage is applicable nationwide, whether the accident occurs inside the car or not.

To qualify for a refund, you typically need to submit an official receipt from the company you made the service from, along with a proof-of-service picture.

Eligible Dependents:

If Married:

• Legal Spouse, 18 to 65 years of age.
• Maximum of 2 children, 3 to 21 years of age, full time student, single and financially dependent on the principal insured/member.

If Single:

• 1 Parent not over 65 years of age.
• Maximum of 2 brother/sister, 3 to 21 years of age, full time student, single and financially dependent on the principal insured/member.